Frequently Asked Questions

  1. What can I bring in to sell?
  2. What items sell best?
  3. What items don’t sell well?
  4. What season is being accepted right now?
  5. When can I bring my items to Return Engagement?
  6. What happens when I bring my items to the store?
  7. Consign, Sell or Trade. What is the difference and what should I choose?
  8. How will my items be priced?
  9. How can I check my balance?
  10. How can I receive my money?
  11. How much do I get paid?
  12. How long are items Consigned for, and when do they get marked down?
  13. What happens to consigned items that don’t sell?
  14. What charities does Return Engagement use?
  15. Why do I have to provide an address and a phone number?
  16. I don’t want to wait for my items to be processed. What are my options?


1.What can I bring in to sell?

Adult Ladies Purses, Accessories, Shoes, & Clothing. Luxury items are always welcome, the best items are designer & special, yet not necessarily fancy. California chic, and fabulous day wear fits this area perfectly. We appreciate items on hangers! (we give them right back, but it is much quicker to sort and select). If your items include jewelry it requires manager approval, so please call ahead to make sure we have a jewelry buyer present

Please leave out any inauthentic merchandise, we do not sell counterfeit items.

2.What items sell best?

Items that sell best are the ones that were recently purchased, and brought in for the current intake season, freshly laundered and on hangers. Buying mistakes are great items to turn in. Clean, Current, Cute and in trend, items are more likely to be adopted quickly and for the best prices. Activewear is still being added to wardrobes as the athleisure movement shows no signs of slowing down.

Tops are the easiest to sell, Purses make the most money, and for Activewear the best items are the Jackets, Pants and tops with sleeves. Tops and dresses sell best if a regular bra can be worn with them.

3 What items don’t sell well.

There is a difference between what people still wear, and what they are acquiring and buying. We know it’s a lot of work to bring things down to the shop & then have us not accept many items. We must be very selective in the merchandise we accept, please understand if items are not accepted.

Surprisingly, many items that may have been expensive, but are formal, professional and maybe have resided in the closet for more than 3 years do not sell well for us. Special occasion, and suiting items tend to be poor performers in resale. There are so many wonderfully made & tailored garments that simply don’t sell for our client base and location here by the beach.

We are also very picky over condition, items must be free of odors, deodorant marks, tags and collars should be free of discoloration.

These are just some examples of non-selling & past trend items:

Our process is subjective, not personal, we promise. If we have looked past something fabulous please let us know, we may reconsider the item or give our reasons.

4. What season is being accepted right now?

Spring Jan-March
Summer May-July
Fall August-September
California Winter October-December 15th

(We reduce our intake the last 2 weeks of the year to focus on Selling your items) Many items are year-round in southern California, Our Seasons are really to keep bulky winter items in winter. If we take items off season, they will be offered at a lessor price.

5. When can I bring my items to Return Engagement?

Have just a few items? Walk-ins welcome 11-5:30 Tues-Saturday
Have more than 10 items? An appointment is appreciated. Appointments can be made online, in person, or by phone 310-375-0570.

6. What happens when I bring my items to the store?

Shop while you wait – We process, price and present our offer to Consign, Buy or Trade. We assess each item and we give back what we don’t choose at that time (Or we can donate upon request).

We train our specialists to be very selective and choose the best and most saleable items We do thisin order to provide the best possible selection to our clients and a favorable return for the seller.

Please allow 20 to 30 minutes to process items as a walk-in. For larger appointments please allow up to an hour. Clients with appointments will be processed as priority. Feel free to browse our collection while waiting, you’ll be surprised at what treasures you may find!

7. Consign, Buyout or Trade. What is the difference and what should I choose?

They are all great options

Consignment is better for luxury and high-end items. Some items, especially clothing is nice yet speculative, those are items we offer consignment for. This allows us to put a premium price tag and if it doesn’t sell, we return to the client after the consignment period is over. Many of our longtime clients choose consignment as they believe they get the best payouts. Items must sell before payments can be made, it is a gamble of sorts.

Consignment is also what we offer for items that we like but may not consistently sell for us, (Examples; High heels, Tall boots, Formal, & Professional Styles)

Buyout is good for those who want to be paid today and done.

Trading is the best option for those who like to shop here and want to use their credit today or save it for something special. Trade credit doesn’t expire, if we are open it is available.

8. How will my items be priced?

Our pricing typically starts at one-half to one-third of the retail price, based on the age and condition of the items.

The retail price is the actual price an item sold for, not to be confused with the MSRP. Which is typically an inflated number to help merchandise look more appealing, being sold below the MSRP.

Select items like Louis Vuitton can be priced as much as 85% of the retail price because of demand, that is for current and like new items only.

9. How can I check my balance?

Check balances 24 hours a day at ReturnSyle.com, call or stop by during open hours.

10. How can I receive my money?

Any balance can be used for shopping at Return Engagement. Any payable money can be picked up in shop during any open hours.

We pay by both cash and checks, depending on the amount to be collected.

If there are consignment items that need to be returned, please call ahead 24 hours prior. Then we can to collect unsold inventory to return, when money is collected in person. If there are no unsold items to collect, we can mail any amount on request as well.

11. How much do I get paid?

12. How long are items Consigned for, and when do they get marked down?

They typical consignment period is 12 weeks. Most items have 6 weeks until their first markdown and are periodically marked down up to 50% off.

Items may also be marked down at the discretion of our fashion director.

Some accessories items may stay longer such as designer sunglasses and jewelry.

13. What happens to consigned items that don’t sell?

Items we initially price at $20 or less will be automatically donated at the end of the consignment period.

Items priced over $21 can be returned to client or donated depending on the clients wishes.

If we call to inform of unsold items and we cannot leave a voicemail, we will donate said items to charity.

14. What charities does Return Engagement use?

Currently we donate primarily to the Ticktockers which are part of the National Charity League. They are an all-volunteer organization. They sell items in their thrift shop and split the proceeds between scholarships and donations to over 25 charities. It is a staple in the community and the work they do is all positive.

Charities they support include; Beacon House, Boys & Girls Club of LA & South Bay, Cabrillo Marine Aquarium, Casa de los Angelitos, Community’s Child, Community Helpline, Harbor Community Clinic, Harbor Interfaith Services, House of Yahweh, Little Sisters of the Poor, PV Land Conservancy, Pediatric Therapy Network, PEF, Rainbow Services, Saints Peter & Paul, S.H.A.W.L., Toberman House, Trinity Care Hospice, Whiskers & Tails Foundation, & 1736 House.

15. Why do I have to provide an address and a phone number?

Even though we have a Redondo Address, we are in Torrance, which requires us to keep this information on file. We do not share this information with anyone, and the only thing we mail are checks! We need a phone number with a valid voicemail, so we can let you know if there are items to return, items that got left behind, or to inform of money owed.

16. I don’t want to wait for my items to be processed. What are my options?

Or Drop Off & Run (Donating Account) – Bring in your item sign & go. No Appointment needed, no waiting… It’s that easy! Available to established consignors, whenever we are open.

This is an option after the first visit, so we can establish a relationship and manage expectations.

Even when items are tailored and cost a lot at time of purchase, does not ensure they will be accepted for sale. There are insults that happen to clothing inside the closet, critters, mildew, dust, stains that develop over time, styles changing with time.

Items are assessed later & processed as consignment.

Any items not accepted, and later not sold will be donated to charity.